Help Center
Welcome to the Share The Smoke Help Center. Find answers to common questions and learn how to get the most out of our platform.
Getting Started
How do I create an account?
Click the "Sign Up" button in the top right corner of any page. Fill out the registration form with your email, password, and basic information. Once you verify your email, you can complete your profile and start using the platform.
Is Share The Smoke free?
Creating an account and browsing smokers is completely free. Smoker owners set their own sharing rates, and pricing varies based on the type of smoker, location, and session duration.
What areas does Share The Smoke serve?
Share The Smoke is available wherever our community members are located. Use our map and search features to find smokers in your area.
For Smoker Owners
How do I list my smoker and offer space?
After creating your account, go to your dashboard and click "Add New Smoker." Fill in details about your smoker including type, size, and capacity. Then, when you're planning a cook, post available space to let others know they can join you. Add photos so guests can see your setup.
How do I offer space when I'm cooking?
When you're planning a cook and have extra space on your smoker, post your availability with details about what you're smoking, how much space is available, and when you'll be cooking. You control who can join each session.
What if I need to cancel a session?
If you need to cancel a session, contact your guest as soon as possible through our messaging system. Since they may have already prepped their meat, try to give as much notice as possible. Frequent cancellations may affect your reputation.
How do I handle payments?
Payment arrangements are made directly between owners and guests. We recommend discussing payment terms before confirming a booking and documenting any agreements.
For Smoker Guests
How do I find an available smoking session?
Use our Discover page to browse posted cooking sessions. You can search by location and see when people are smoking, what space they have available, and what kind of smoker they're using.
How do I request to join a session?
Once you find a session you'd like to join, click "Request to Join." Introduce yourself and explain what you plan to smoke. The host will review your request and let you know if they have room for you. If approved, you'll get details about when to arrive and what to bring.
What happens after I request to join?
The host will review your request and decide if they have room for you. If approved, you'll get details about their address, what time to arrive, and any specific instructions. If declined, you can look for other sessions or reach out to ask about future cooks.
What should I bring to a co-smoking session?
Bring your meat ready to smoke, plus any rubs, marinades, or tools you'll need. The host typically provides the fuel and equipment. Confirm details about what's provided and what time to arrive. Consider bringing something to share as a thank you!
What if something goes wrong?
If you experience any issues during your session, contact the owner immediately through our messaging system. For serious problems or safety concerns, you can also contact our support team.
Safety & Community Guidelines
How do I stay safe on Share The Smoke?
Review our comprehensive Safety Guidelines before your first transaction. Key tips include meeting in public places when possible, communicating through our platform, and trusting your instincts.
How do reviews work?
After a co-smoking session, both the host and guest can leave a review. Share your experience, comment on hospitality, communication, and the overall vibe. Reviews help build trust and make the community better for everyone.
How do I report a problem?
If you experience harassment, safety concerns, or violations of our terms, please contact us immediately. We take all reports seriously and will investigate promptly.
Account & Technical Help
How do I update my profile?
Go to your profile page and click "Edit Profile." You can update your personal information, contact details, and profile photo.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link via email. If you don't receive the email, check your spam folder.
Can I delete my account?
Yes, you can delete your account at any time. Please contact us to request account deletion. Note that this action is permanent and cannot be undone.
The site isn't working properly. What should I do?
Try refreshing the page or clearing your browser cache. If problems persist, contact our support team with details about the issue and which browser you're using.
Still Have Questions?
If you couldn't find the answer you're looking for, we're here to help! Contact our support team and we'll get back to you as soon as possible.
You might also find helpful information in our How It Works guide or Safety Guidelines.