Contact Us
We're here to help! Whether you have questions, feedback, or need support, we'd love to hear from you.
Get In Touch
Have a question or need assistance? Our support team is ready to help you get the most out of Share The Smoke.
Support Contact Information
Email: support@sharethesmoke.com
Response Time: We typically respond within 24-48 hours during business days
Before contacting us, you might find answers in our Help Center.
What to Include
To help us assist you more quickly, please include the following information in your message:
- Your name and email address associated with your account
- A clear description of your question or issue
- Any relevant screenshots or error messages
- The browser and device you're using (if reporting a technical issue)
- Steps to reproduce the problem (if applicable)
Common Inquiries
General Questions
Questions about how Share The Smoke works, account setup, or platform features? Check out our How It Works page or Help Center.
Technical Support
Experiencing technical issues with the site? Email us with details about the problem, including which page you were on and what you were trying to do.
Safety Concerns
If you have safety concerns about a user or transaction, please contact us immediately. Review our Safety Guidelines for tips on staying safe.
Partnership & Business Inquiries
Interested in partnering with Share The Smoke or have a business proposal? We'd love to hear from you. Please send us an email with details about your proposal.
Feedback & Suggestions
We're always looking to improve Share The Smoke. Share your ideas, feature requests, or feedback about your experience. Your input helps us build a better platform for the community.
Media & Press
Media inquiries, press requests, or interview requests can be sent to our support email with "MEDIA" in the subject line.
Report a Problem
If you need to report a violation of our terms of service, inappropriate behavior, or safety concerns, please contact us immediately with:
- A description of the issue
- Username(s) of any users involved
- Screenshots or evidence (if available)
- Date and time of the incident
We take all reports seriously and will investigate promptly. Your report will be kept confidential.
Connect With Us
Stay up to date with Share The Smoke news, features, and community stories:
Follow us on social media (coming soon!)
We're building our social media presence. Check back soon for updates on where to follow us.
Office Hours
Our support team monitors inquiries during business hours:
- Monday - Friday: 9:00 AM - 6:00 PM (EST)
- Weekend & Holidays: Limited support available
We strive to respond to all inquiries within 24-48 hours during business days. For urgent safety concerns, please clearly mark your message as "URGENT" in the subject line.